FAQ

General

Q. What do you need to give me a quote?
A. Please complete our online Quote/Order form

Q. How long will it take to get a quote?
A. Quotes are usually provided the same day we obtain all of your information.

Q. What is involved in establishing a credit account?
A. To establish an account, please fill out and submit the online credit application or can download a form by clicking here and faxing it to (703) 802-1639. All credit applications within 2 business days.

Q. What other forms of payment do you accept?
A.
We accept Visa, MasterCard, American Express, and COD.

Q. What are the billing terms?
A. Without established credit, payment is due on receipt of your product(s). With established credit, terms are 2% net 10 and net 30 days.

Production & Delivery

Q. What information will you need to accompany the file?
A. Include all fonts and the Pantone PMS color match numbers or CMYK colors. We welcome color samples.

Q. How should I prepare a file?
A. See our Sending Files page.

Q. Do you have a FTP site where I can upload my files for printing?
A. Yes. Upload files here.

Q. What is the largest size file I can send?
A. ≤ 9MB files – send by email to your Account Executive or to info@brandvizion.com
≤ 1GB files – send via our upload site within our password-protected Customer Hub. Please contact our office at info@brandvizion.com or (703) 802-1466 to obtain a password.
Over 1GB files – copy files to a disk and mail to our office at 4142 Pepsi Place, Chantilly VA 20151.

Q. Why do I need to approve a proof?
A. Before your product is manufactured, it is important that you determine that size, colors and all copy is correct.

Final approval must be provided before production can be begin.

Q. What is the turnaround time?
A. We normally turn jobs around in 2 to 3 days, depending on the job size and installation method. Products that do not require survey and installation can be turned around more quickly, depending on materials availability and our production schedule.

Q. Is it possible to get a product produced in 24 hours?
A. Yes. Our ability to rapidly turn jobs around depends on our current production load, the relative simplicity/complexity of your job and the fabrication materials availability. Rush charges may apply as may additional charges for materials shipping and/or delivery.

Designing Your Communications

Q. What are the important considerations in designing communications for my real estate?
A. What are your communications goals? Who is your audience?
Is it indoor or outdoor communications? How much visibility do we want to create? How and from what location will your audience be viewing your communications? How complex are the communications? Will photos be used? Choose the optimal color contrasting and font for readability.

Q. What is involved in a site survey?
A. We make recommendations about materials, examine your proposed product installation location for effectiveness and recommendations regarding installation in terms of durability and safety.

Q. Is there a fee for a site survey?
A. No. We provide this as a value-added service at no charge to you. We believe that we can't help advise you as to how to create the most effective messaging and product if we don't know where it will be installed and from where it will be seen.

Q. What are the Americans with Disabilities Act (ADA) requirements concerning signage?
A. Requirements can be found at ADA Accessibility Guidelines for Buildings and Facilities.

Q. Will BRANDVIZION make sure I comply with ADA color differentiation, character spacing, height, visibility, and installation standards?
A. Yes. Temporary signs and directories do not require ADA compliance.

Q. Can you design the product for me?
A. Yes, we can. We have in-house design expertise and joint-venture partnerships. We can also help guide you to other qualified firms.

Q. How big should I make our communications product?
A. To understand legibility and visibility guidelines, please see the Visibility Chart on the More Effective Signs chart.

Q. What type of materials should I use?
A. Talk with one of our experienced staff or consult the Materials page in the Knowledge Center.